More than 650,000 Washing Machines Sold at Home Depot and Lowe’s Recalled Damage Reports | Jobs Reply


Washing machines are a big investment – when you take the time to pick one out at Home Depot or Lowe’s, you want to make sure you’re getting your money’s worth. According to CNET, your standard machine should last you about ten years, and it’ll let you know when it’s on its last legs. A weak washer may produce clunky sounds or simply be less efficient, but a faulty one can cause more serious problems. Some customers are learning that the hard way, and now Samsung has been forced to recall more than 650,000 washing machine models. If you have one at home, you need to take immediate action. Read on to find out which washers have been recalled amid numerous reports of fires and injuries.

READ THIS NEXT: More than 14,000 bottles of laundry detergent recalled due to bacteria risk, Officials warn.

Fourteen Samsung models are subject to recall.

According to an announcement by the Consumer Product Safety Commission (CPSC) on December 22, 14 of Samsung’s top-load washing machines have been recalled. The machines were sold at several big-name retailers, including Home Depot, Lowe’s, Best Buy, Costco, and other appliance stores, and online at Samsung.com.

According to the recall notice, prices ranged from $900 to $1,500, and approximately 663,500 units were sold between June 2021 and December 2022.

The CPSC warns consumers that Samsung washing machines can “short circuit and overheat,” posing a fire risk. So far, Samsung has received 51 incident reports of smoking, melting, overheating, or fires involving the machines. In 10 cases, property was damaged, and three consumers reported injuries related to smoke inhalation.

Here’s how to check if your model is affected.

Not sure if you have one of these washing machines? Yours may look unique. According to the CPSC, the recalled top-load washers were equipped with a “high-speed wash” and came in a variety of colors, namely white, black, champagne, and ivory.

Affected model series include WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A, and the full list of affected model and serial number ranges can be found in the CPSC notice. You will find both numbers on the label attached to the inside of the washing machine lid, or you can check the label on the back of the machine.

RELATED: For more up-to-date information, sign up for our daily newsletter.

Your washing machine needs a software update.

In a consumer notice posted on Samsung’s website, the company says overheating occurs in the control panel of the affected washing machines. To fix the issue, a software update is required.

If your model is indeed part of the recall, the CPSC says you should immediately check to make sure the software is updated. Samsung has comprehensive instructions on how to check for the update via your washing machine’s display, adding that you can also check this using the SmartThings app. The app connects smart devices in your home – including appliances from Samsung.

Wi-Fi-equipped washers should automatically download the free software fix when plugged in and connected to the internet, Samsung says. Interestingly, the company says this is the “first over-the-air software recall remedy” for the home appliance industry.

You will need to make sure your cleaner is connected to the internet first.

If you still need to connect your machine to the internet, you must do so first through the SmartThings app, which will then ask for permission to start the update. For your convenience, Samsung also provides video instructions on how to check the software version and initiate the update.

According to the CPSC, if you do not want to update by connecting to the internet or if your washing machine does not have WiFi capabilities, stop using the machine and contact Samsung directly for further instructions. In the consumer announcement, Samsung says it will send a free dongle (a small hardware device) that you can plug into your machine to download the fix.

Consumers can contact Samsung by email at washer@email.support.samsung.com or by phone at 833-916-4555 between 8 a.m. and 12 a.m. Eastern Time (ET). A chat feature is also available at the bottom of Samsung’s consumer notification.

“We remain committed to delivering innovative, world-class products that enhance the lives of our customers,” says Samsung’s announcement. “We sincerely apologize for any inconvenience this may have caused you and appreciate your continued loyalty and patience.”



Source link